FAQs Page

Rest Easy, We've Got You

Explore our FAQs for thoughtful answers to your most common questions.

Product & Materials

What are your sheets made from?

Crafted from luxurious organic bamboo cotton, our sheets are soft, breathable, and OEKO-TEX® certified for safety.

Are your products hypoallergenic?

Yes. Bamboo fibres are naturally smooth and breathable, helping reduce irritation for skin, hair, and allergy-sensitive sleepers

Do your sleep masks block all light?

They block out most light and feature a gentle, contoured design to help avoid pressure on lashes and eyes.

How should I care for my bamboo sheets?

Cold gentle wash 30°C max. Line dry preferred. Low tumble. No bleach or softener.

Fit & Sizing

Do your sheets fit deep mattresses?

Yes. The fitted sheet features a generous depth and elastic edge for a secure fit on deeper mattresses.

How do I know what size I’m ordering?

Choose the size that matches your mattress:

• Single: 90 × 190 cm (35 cm skirt)
• King Single: 108 × 203 cm (35 cm skirt)
• Double: 137 × 193 cm (35 cm skirt)
• Queen: 152 × 203 cm (35 cm skirt)
• King: 183 × 203 cm (30 cm skirt)

Pillowcases measure 52 × 76 cm.

Will the sleep mask fit all head sizes?

Yes. One size fits all, with elastic for a secure and comfortable fit.

Are sheet sizes labelled?

Yes. All sheets are labelled with the size and short/long sides for easy identification.

Orders & Shipping

Do you offer free shipping?

Enjoy free shipping on your order.

How long will my order take to arrive?

Orders are processed within 1–2 business days. Tracking is provided. Delivery times vary depending on your location.

Can I track my order?

Yes. You’ll receive updates throughout the process and a tracking number once your order is dispatched.

Do you ship internationally?

Please contact us for international shipping requests.

Returns & Exchanges

What’s your return policy?

We are unable to accept change-of-mind returns. For hygiene reasons, opened or used items cannot be returned. Returns for eligible issues must be requested within 14 days of delivery, in line with our Returns & Refunds Policy.

How do I start a return?

Contact us via our website within 14 days of delivery to request assistance.

Can I exchange an item?

We do not offer exchanges. Please contact us within 14 days of delivery for eligible return issues

Do returned items need to be unused?

To request a return, please contact us via the Contact Us page on our website within 14 days of delivery.

Still Have Questions?

We’re here to help — whether it’s about product care, your order, or finding the right fit for your space.

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